Your privacy is our responsibility. This document transparently explains how kiss19 collects, uses, stores, and protects your personal information as a member of our platform.
By using the kiss19 platform, you agree to the Privacy Policy set out in this document.
Kiss19 does not sell or rent your personal data to any third party for marketing purposes.
Your Privacy Is Protected: kiss19 operates according to strict data protection principles. All your personal information is processed transparently, securely, and only for the purposes stated in this policy. You retain full control over your data.
Kiss19 ("we", "Platform" or "kiss19") is committed to protecting the privacy and security of the personal data of all members and visitors to our platform. This Privacy Policy clearly and transparently explains how we handle your personal information — from how it is collected to how it is protected and when it may be shared.
This policy applies to all services provided by kiss19, including our official website at kiss19.app, the kiss19 mobile app for Android and iOS, and all our official communication channels including email and customer support.
We recognise that trust is the foundation of our relationship with every player. When you entrust us with your personal information, we take that responsibility seriously. This policy is written in plain, easy-to-understand English — not confusing legal language — so you truly know your rights and how we handle your data.
By registering, logging in, or continuing to use the kiss19 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact us or discontinue use of the platform.
Kiss19 collects your personal information through several channels. Below is a full description of the types of data we collect and the sources from which they are gathered:
A. Information You Provide Directly
B. Information Collected Automatically
C. Information From Third Parties
Data Minimisation Principle: kiss19 only collects information that is genuinely necessary to provide our services and comply with legal requirements. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.
The information we collect is used for clear and lawful purposes. Below is a summary table of data usage purposes along with the relevant legal basis:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Registration & Account Verification | Name, email, phone number, KYC | Contract fulfilment |
| Transaction Processing | Banking information, deposit & withdrawal records | Contract fulfilment |
| Security & Fraud Prevention | IP, log data, account activity | Legitimate interest |
| Customer Support | Name, email, communication records | Contract fulfilment |
| Legal Compliance & AML | All relevant data | Legal obligation |
| Service Improvement | Usage data and browsing behaviour | Legitimate interest |
| Promotional Communications | Email, phone number | Your consent |
Kiss19 will not use your personal data for any purpose other than those stated above without obtaining your prior consent. You may withdraw consent for promotional communications at any time by contacting our support team.
Kiss19 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, we may need to share certain information with the following parties:
All third parties who receive your data are required to comply with security and privacy standards equal to or higher than our own. We are not responsible for the privacy practices of third parties operating outside the scope of their service agreement with kiss19.
The security of your personal data is our absolute priority. kiss19 implements multiple layers of security to ensure your information remains protected at all times:
Your personal data is retained for as long as your account is active and for any additional period required by applicable law. Financial and transaction records are kept for a minimum of 7 years as required under applicable financial and anti-money laundering (AML) regulations.
Security Notice: While we employ best-in-class security measures, no online system is 100% guaranteed. You are also responsible for keeping your password and login credentials secure.
Kiss19 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser at any time. Disabling certain cookies may affect platform functionality. Please note that disabling essential cookies will prevent you from logging in to your account.
As a kiss19 member, you have the following rights regarding your personal data. We are committed to fulfilling these rights within a reasonable timeframe:
You have the right to obtain a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If any of your information is inaccurate or outdated, you may request a correction at any time through your account settings or customer support.
You may request the deletion of your personal data, subject to mandatory legal data retention requirements we are obliged to comply with.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or review is in progress.
You may request your data in a machine-readable format for transfer to another service of your choice.
You may object to the processing of your data for direct marketing purposes or processing based on our legitimate interests at any time.
To exercise any of the above rights, please contact the kiss19 customer support team via Live Chat on the platform or through our official email. All requests will be handled seriously and within the timeframe required by applicable data protection laws.
The kiss19 platform is strictly for individuals aged 18 Years and Above. We do not intentionally collect or process personal data of individuals under the age of 18.
If we discover that personal data of a minor has been inadvertently collected, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are encouraged to contact us promptly.
18+ Warning: Online gaming is for adults only. If you are aware of an underage individual using this platform, please contact our support team immediately for further action.
Kiss19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform functionality. Any material changes will be communicated to you via:
The "Updated" date at the top of this page will always reflect the date of the latest revision. We encourage you to review this page periodically. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our data protection team:
We take every privacy-related complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Privacy and security are not just promises — they are at the core of how we build and operate the kiss19 platform every day.
256-bit SSL encryption technology protects every transaction and communication between you and our platform. Your data cannot be intercepted or read by unauthorised parties.
Our KYC process uses licensed identity verification service providers. Your documents are processed securely and are not retained longer than necessary.
Our security system operates around the clock to detect and prevent any unauthorised activity. Your account is actively monitored for maximum protection.
Kiss19 has never and will never sell or rent your personal data to advertisers or third parties. Your data belongs entirely to you.
Manage your privacy settings directly through the kiss19 app. Update personal information, change your password, and enable 2FA effortlessly from your phone.
Our privacy policy complies with applicable data protection legal requirements. We continuously update our practices in line with the latest regulatory developments.
Your personal data is protected by the highest security standards. Register today and experience a truly safe, fair, and trusted Malaysian online gaming platform.